No products in the cart.
Do you have a minimum order amount?
No, we appreciate all orders large and small.
Can I add an item to my order after it has been placed?
No, we are unable to add items to orders once they have been placed. Our online store is integrated with our warehouse inventory and shipping systems for faster shipment times on all orders. Once an order is placed online, an invoice is generated at the same time that is used by our order fulfillment team to prepare your order for shipment. Once the invoice is generated, we cannot make changes. Since the invoice is generated at the time that your order is placed, it is important that you include all of the items that you want as we will not be able to add them at a later time.
I need to cancel my order, can I do that?
Maybe, if your order hasn’t already been processed. If you have placed an order online and would like to cancel your order, you must call us ASAP 1-440-334-1840 to cancel your order. Please DO NOT e-mail us to cancel your order. Once your order has shipped we are unable to cancel your order.
I just received my order and a part was missing or damaged, what should I do?
Please call us at 1-440-334-1840 and we will be happy to assist you. Please note that any problems must be addressed within 30 days of your order date.
What are your hours of operation?
Online orders are accepted 24/7. Our telephone hours are Mon – Fri 9AM – 5PM EST
I sent you an e-mail and I haven’t heard back from you?
Please allow 24 hours for a reply. We check our email during business hours.
Do you accept open account orders?
Individual or Company = NO
School or Government Agency = Yes
We only accept open account orders from Schools and Government Agencies. We do not accept online open account orders. We have a $100 minimum order for open account orders. Our terms are NET 30 and since we usually can’t obtain more of the items listed we do not backorder. You will be invoiced for only what we have available that is on your purchase order.
Call us at 1-440-334-1840 if you have any questions.
I ordered the wrong part and I would like to return it. Do you accept returns?
If you have ordered the wrong part or would like to return an item, you have 30 days from date of purchase to complete your return. Parts must be in original condition. Returns after 30 days will not be accepted and no adjustments whatsoever can be made after 30 days. All returned items may be subject to a 15% restocking fee. Please call (440) 334-1840 to obtain a Return Merchandise Authorization before shipping any parts back to us. If an additional purchase is made to replace the wrong part ordered the restocking fee will be waived. Shipping chrges are not refundable.
Do you send out free samples?
No, we do not. If you are interested in an item for a specific application or future product you must order the part.
Can I get a discount?
Our prices are already heavily discounted. If there are quantity discounts available for an item, the price breaks appear online.
Please call 449-334-1840 if you are interested in purchasing a significant amount of a single item.
Do you ship internationally?
Yes we do. Please see the international section for more information. Due to increased scams and fraudulent activity, we are selective in where we ship our merchandise.
Is online ordering safe?
Absolutely! Security protocols and technologies currently exist to protect our customer’s online orders. Most of the reported credit card fraud over the internet has involved people emailing their credit card account numbers to merchants, or web sites accepting credit cards without using any security protocols. Please do not e-mail credit card information. Such potentially insecure methods of data transmission are not used here at Chaney Electronics, Inc. We employ the latest in internet security and electronic commerce security:
Database Security: TNeedleguy.com gathers customers, products, and orders in databases. Those databases are secured with passwords. Even someone typing on the computer the database is stored on would have to know the database passwords to gain access to the information.
Encoded Credit Card Slips: Credit card transactions (or slips, as they are known in the banking industry) are encoded using the Secure Electronic Commerce (SET) standard pioneered by Visa and MasterCard. Even if someone were to intercept a transaction, they would not be able to gain access to the information. Credit card transactions are handled in real time between your credit card issuer and our bank.
SSL Server Certificate: Needleguy.com uses an SSL server certificate. What’s a server certificate? A company wanting to do business on the world wide web must prove to a trusted third party, such as VeriSign Inc. that they really exist and have the right to use a particular domain name (Internet address). An SSL Certificate is then assigned to that business that authenticates their domain.
When a customer uses a modern web browser, the browser can automatically check the business’s authenticity. If the browser can’t verify that VeriSign vouches for the business, it will refuse to start an encrypted session, or at least pop up a window warning the customer that the browser can’t determine authenticity. The encryption mechanism used for SSL certificates is so secure, the U.S. government prohibits its export outside the United States
I have some surplus parts, are you interested in buying them?
Occasionally we purchase components/inventory from companies if the quantity is high enough and the price low enough. We generally do not buy used or damaged inventory. There also has to be enough quantity to make it worth the effort of advertising and warehousing the product. Please e-mail sales@needleguy.com with any offers. Needleguy disclaims any implied warranties of merchantability and fitness, arising in connection with the sale of any product described in this catalog. In no event shall Needleguy be liable for any claim for incidental or consequential damages arising out of or in connection thereof with the manufacture, sale, delivery or use of any product in this catalog.
Note: Specifications, prices and availability of items are subject to change without notice. We cannot be responsible for typographical errors. All sale prices are not permanent and are subject to change.
